Casino MC Privacy Policy — Your Information Is Safe With Us

1. Introduction

Casino MC ("we", "platform", "casinomc.onl") takes your privacy seriously. This Privacy Policy explains how Casino MC collects your personal information, why we collect it, and how we keep it secure. Please read this policy carefully before using our services.

This Privacy Policy applies to the casinomc.onl website, mobile app, and all services associated with Casino MC. It takes effect from the moment you register, play, or interact with our platform.

With our Bangladeshi users in mind, we have written this policy in plain, accessible language so every member understands exactly what we do — and do not do — with their data.

2. Information We Collect

Casino MC only collects information necessary to provide you with services and ensure your security. Full details by category are listed below:

3. How Information Is Collected

Casino MC collects your information through several methods. Each approach is fully transparent and used solely to improve the quality of your experience.

• Provided Directly: You provide information directly when filling out the registration form, completing the verification process, or contacting support.
• Automatically Collected: Technical data is collected through cookies, log files, and tracking technologies while you use the platform.
• Payment Processor: Required payment information is received when transactions are processed via bKash, Nagad, and Rocket.
• Verification Services: Data is verified through trusted third-party verification services to confirm identity and age.
• Public Sources: Government or legitimate public records may be checked to help prevent fraud.

4. Purpose of Data Use

Casino MC uses collected information only for specific, legitimate purposes. The complete list is provided below:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To create personalized game recommendations and promotional offers based on your preferences.
• To prevent money laundering, fraud, and unauthorised access.
• To promote responsible gaming and identify at-risk behaviour.
• To meet legal and regulatory obligations.
• To provide customer service and technical support.
• To conduct analysis aimed at improving platform quality and security.

5. Data Sharing Policy

Casino MC does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited data sharing may be required in certain specific circumstances:

• Payment Processor: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• KYC verification agencies: Certain data may be shared with licensed verification services for identity checks.
• Law enforcement agencies: Providing information to regulatory authorities is mandatory in cases involving court orders or legal obligations.
• Technology Service Provider: Cloud hosting or cybersecurity providers may process limited data to operate the platform — they are bound by our contractual agreements.

6. Security Measures

Casino MC uses industry-leading technology and practices to protect your data. Our multi-layered security framework ensures your information receives the highest level of protection.

• SSL/TLS encryption: All traffic across our website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer can be activated when logging in and making withdrawals.
• Firewall & DDoS Protection: Advanced firewall and anti-DDoS systems remain active 24/7.
• Data Encryption: All sensitive data stored in our database is kept in an encrypted state.
• Security Audit: Regular security audits are conducted by third-party experts.
• Access controls: Casino MC staff can only access information directly relevant to their own responsibilities.

7. Cookie Policy

Casino MC uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Functional cookies: Remembers your preferred language and settings so you don't have to reconfigure them each time.
• Analytics Cookies: Used to understand how the platform is being used. All data is fully anonymised.
• Cookie Controls: You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features.

8. Data Retention Period

Casino MC does not retain your information longer than necessary. The retention periods for different types of data are outlined below:

• Account information: For the duration the account remains active and a minimum of 5 years after closure (as required by law).
• Transaction Records: All financial transaction records are retained for up to 7 years.
• Contact Information: Support tickets and chat logs are retained for up to 3 years.
• Technical Logs: Server logs are retained for up to 1 year for security purposes.
• Post-Expiry Deletion: Once the designated retention period ends, data is securely deleted or anonymised.

9. Your Rights

Every Casino MC member has specific rights over their personal information. We fully respect these rights and are committed to upholding them.

10. Protection of Minors

Casino MC strictly prohibits registration and gaming by anyone under 18. We do not knowingly collect information from minors.

• Age verification is mandatory at registration, and users under 18 are not permitted to create an account.
• If any minor's information is accidentally collected, it will be immediately deleted and the account will be closed.
• If you believe your child is using Casino MC, please contact our support team immediately.

11. Changes to Privacy Policy

Casino MC reserves the right to update this Privacy Policy as needed. For significant changes, a notification will be sent to your registered email or posted on the platform.

Continued use of the platform after any changes indicates your acceptance of the updated policy. The "Last Updated" date at the top of the page reflects the most recent version.

12. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Casino MC's data protection team is always here to help.

• Email: [email protected]
• Website: casinomc.onl
• Response Time: Within 24 hours on business days, and typically sooner.
• Live Chat: 24/7 live support is available on the platform.